Last updated: 2025-08-15
Lomexa Renovations ("we", "us" or "our") operates the website located at https://lomexa.sbs/ (the "Site"). This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit or interact with the Site, submit a form or contact us about house renovation services in the United Kingdom. By using the Site, you agree to the practices described here. If you do not agree, please refrain from using the Site. 1. Introduction and General Provisions. We are the controller of personal data processed via https://lomexa.sbs/. Our registered trading address for correspondence is London, United Kingdom. We follow the UK GDPR and the Data Protection Act 2018, and where applicable the EU GDPR and the California Consumer Privacy Act (CCPA). This notice is written to be clear and concise while meeting regulatory requirements and Google Ads policies. 2. Data We Collect. We collect information you provide directly, such as your name, telephone number, email address, postcode, project details and any files or photos you attach to a request. We also process transactional and correspondence records when you communicate with us. Technical information is collected automatically, including IP address, device identifiers, browser type, operating system, pages viewed, referring/exit pages, timestamps and approximate location derived from IP. The Site uses cookies, local storage and similar technologies to remember preferences, enable forms, measure usage and support advertising. Cookies may include essential cookies for security and functionality, performance cookies for analytics, and advertising cookies for measurement and remarketing. 3. How We Use Data. We use personal information to respond to enquiries, provide quotations, carry out and manage projects, schedule site visits, issue invoices, verify identity when appropriate, and provide aftercare and warranty support. We also use technical data to maintain and secure the Site, to understand usage patterns, to improve content and user experience, and to run marketing and advertising campaigns. When permitted, we send service and promotional communications. We process data on the legal bases of contract (to provide requested services), legitimate interests (to operate our business and ensure network and information security), consent (for cookies and certain marketing), and legal obligations (for tax and compliance). 4. Sharing and Disclosure. We do not sell personal information. We share information with carefully selected service providers and subcontractors who assist us in delivering our services — for example, hosting, analytics, communications, scheduling, accounting and on‑site works. These parties are bound by confidentiality and data protection obligations and may only process data on our instructions. We may disclose data where required by law, to respond to lawful requests, or to protect our rights, users or the public. In the event of a business restructuring, merger or asset sale, personal information may be transferred subject to this Policy. 5. Third‑Party Services. The Site uses Google Analytics and similar tools to understand traffic and page performance. Advertising partners such as Google Ads may set cookies to measure conversions and build audiences. These technologies collect pseudonymous identifiers and usage data. You can learn how Google uses information from sites that use its services at google.com/policies/privacy/partners/. You can control cookies in your browser or via our cookie banner, and you may opt out of personalised ads at adssettings.google.com. Where videos, maps or social embeds are present, those providers may also set cookies. 6. Storage and Security. We store personal information in the UK or EEA where possible, and instruct providers that transfer data internationally to use appropriate safeguards such as the UK International Data Transfer Addendum or Standard Contractual Clauses. We apply technical and organisational measures designed to protect data, including access controls, encryption in transit, least‑privilege principles, staff training and supplier due diligence. No system is completely secure; if we become aware of a data incident that presents a high risk to your rights, we will notify you and the relevant authority where required. 7. Your Rights. Depending on your location, you may have rights to access, correct, update or delete personal information; to object to or restrict certain processing; to withdraw consent; and to data portability. You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local regulator. We will respond to requests without undue delay. To exercise your rights, please contact us using the details below and describe your request with sufficient information for us to verify your identity. 8. Children. Our services are intended for adult property owners and business decision‑makers. We do not knowingly collect personal information from children under 13 (or the relevant age of digital consent). If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete the information. 9. Changes. We may update this Policy from time to time to reflect changes in law, guidance or our services. The 'Last updated' date at the top of this page shows when the latest changes took effect. Substantive updates will be highlighted on the Site where appropriate. 10. Contact. You can contact the data controller for https://lomexa.sbs/ by email or post using the details on our Contact page. We aim to resolve concerns promptly. When contacting us, please avoid sending sensitive documents unless requested. Using the Site signifies your agreement with this Privacy Policy and our use of cookies as described. We only retain personal information for as long as necessary for the purposes set out in this Policy, including for the duration of a project, for warranty periods, and to meet legal, accounting or reporting requirements. Retention periods depend on the nature of the records and applicable law. When data is no longer needed, we securely delete or anonymise it. Where we rely on consent, you can withdraw it at any time via the cookie controls or by contacting us. Withdrawing consent does not affect the lawfulness of processing performed before the withdrawal. When we use legitimate interests, we balance our interests against your privacy expectations and take steps to minimise impact. Browser settings allow you to refuse or delete cookies. Some features may not function without essential cookies. You can also use industry opt‑out tools to limit tracking for advertising. Our cookie banner gives you an easy way to accept or decline non‑essential cookies on the Site. We keep audit trails of access to systems that hold personal information and use unique logins for staff. Third‑party processors are selected for their security posture and contractual commitments. We monitor vendor compliance and require prompt notification of any incident affecting data we control. If you submit images or documents for a quote, you should ensure you have permission to share them and that they do not include confidential information unrelated to the works. Files shared with us are used solely to assess and deliver your project. When you request a quote, we may verify your address or company details using publicly available sources and anti‑fraud tools. This helps us schedule site visits efficiently and protect both parties. Our communications may include service updates, appointment confirmations and project notices. You can opt out of marketing messages at any time by using the unsubscribe link or contacting us. For CCPA purposes, while we do not 'sell' personal information for monetary compensation, some of our advertising uses may be considered a 'sale' or 'sharing' of personal information under the CCPA. California residents can opt out of such 'sharing' via our cookie banner and by adjusting ad settings. We maintain a record of data subject requests and our responses so that we can demonstrate compliance. We will not discriminate against you for exercising your privacy rights. If you follow links to other websites, their privacy statements govern your use of those sites. We encourage you to review the privacy information of any third‑party site you visit from ours.
